Privacy policy.
Anaira Naturopathy is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect to how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your personal information.
You can find a copy of the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner:
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include your name, address, phone number, and email address.
This information may be collected in various ways, including via:
Email
Our website
Direct communication during consultations
We collect your personal information primarily to provide naturopathic services, share relevant health-related content, and for marketing purposes. We may also use your information for closely related secondary purposes, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing list at any time by contacting us in writing.
When collecting information, we will always aim to explain why we are collecting it and how it will be used, where appropriate.
Sensitive Information
Sensitive information, as defined under the Privacy Act, includes details such as health records, religious beliefs, political opinions, criminal history, or racial/ethnic origin.
We only use sensitive information:
For the primary purpose it was collected
For a directly related secondary purpose
With your consent
When required or authorised by law
Third Parties
Where practical, we collect personal information directly from you. However, in some instances, we may receive it from third parties. If this occurs, we will take reasonable steps to ensure you're informed of any information provided to us.
Disclosure of Personal Information
We may disclose your personal information:
With your consent
When required or authorised by law
Security of Personal Information
Your information is stored securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.
When it is no longer needed for its original purpose, we will take steps to either destroy or permanently de-identify it. However, most client information is stored for at least 7 years, in line with health record-keeping requirements.
Access to Your Personal Information
You may request access to the personal information we hold about you, including updates or corrections. To do so, please contact us in writing.
We do not charge a fee for access requests, but an administration fee may apply if a physical copy is requested. To protect your privacy, we may require verification of your identity before providing access.
Maintaining the Accuracy of Your Personal Information
We aim to keep your personal information accurate, complete, and up to date. If your details change or you believe the information we hold is incorrect, please let us know as soon as possible so we can amend our records.
Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website.
Privacy Complaints & Enquiries
If you have any concerns, questions, or complaints regarding our privacy policy, please don’t hesitate to contact us:
morgan@anairanaturopathy.com